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We help each other out because we know that when one person wins, we all win. We are supportive of each other. This doesn’t mean we always agree (in fact healthy challenge enables growth and keeps us agile) but we have each other’s backs - especially when things are difficult. We all have different individual objectives but we’re all driving towards the same goal; and we are all driven by the same purpose. All hands-on deck. We value the friendly communities we have in our teams, but we know we’re not an island. We work hard to involve others across the business. Everyone is in it together, including our customers. We have a sense of personal responsibility; we are all part of a bigger system - it only works when everyone plays their part. We win together when we are transparent. This includes sharing information that others need. Transparency keeps things real.

We think that working iteratively gets us the best result in an ever-evolving health and care sector. We look ahead– we embrace change as it’s necessary. We plan forward by asking the right questions and keeping an open mind. Innovation drives us but not for its own sake. We experiment with new ideas, but we aim for the highest quality. It’s always about asking what’s right for the end user? We are never a finished article. There is always ‘one more idea’ to make things better. We continuously refine and adapt – no room for complacency here. We move at pace. This can make things complex. We face complexity head on to find solutions not shortcuts. We are united in our ambition to be exceptional for those who work with us. We will respectfully and candidly challenge each other to ensure there is diversity in the decision-making process. We support healthy tension; constructive feedback and productive debate that drives improved outcomes.

We value curiosity and expertise. You bring the passion, energy and joy, and we’ll supply the opportunity to thrive at work and grow professionally. We value expertise but learning and growing together is the long goal. Mistakes are part of the improvement process. We are not infallible. We are proud experts in learning, dusting ourselves off and beginning again. Commitment to improvement. Effective feedback is something we are striving to share and hear regularly, so we know where we can be even better and to celebrate our efforts and wins. We believe individual accountability brings out our best and gets s*&* done. So, we trust people to do their jobs. We invest our time in removing obstacles for people to get on. No clock watching here. We set egos aside to learn from each other. Shared experiences help us to grow and move forward. No question is a silly question - all insights are valuable.

This is our North Star – doing work that’s meaningful personally and professionally. We know that we can only grow and create more impact on more people’s lives if we are commercially successful. We go above and beyond because we remember who we serve. We know the difference we’re making to the lives of those in care. It’s personal. We stay in touch with real-world care processes, and we bring this into our decision making. What’s right for our end users and their families informs everything that we do. We are committed to excellence - always driving towards enabling better lives for everyone through evolution and improvement. We are passionate about making a meaningful, positive impact. This keeps us on track with always ‘doing the right thing,’ “No blockers” mentality: We uphold the long goal; we navigate the obstacles and avoid the inconsequential as best we can.

This means we genuinely care about all the individuals and groups of people in the Nourish circle and across our sector more broadly. We focus on creating successful outcomes for all our Customers; Colleagues; Partners; and People receiving and providing care. We strive to be consistently responsive. We know this matters. Our aim is to never let you down. We believe this philosophy has built the strong and trusted relationships we have. Listening to each other fully and wholly is important to us. The right solution is in paying attention to what is needed. Being present. We’re in the business of people, so we aim to understand everyone’s unique context and contribution. We treat everyone as a very significant part of our community. We are on this journey together. We are all in. We mean what we say, and we say what we mean – with compassion. Being consistent matters. We aim to uphold our legacy of being a warm and safe place where we’re more than just our job titles or professional relationships, we welcome people being their true and authentic selves. We’re real people with real lives outside work and we try to keep that balance. Love what you do. We make it a priority to create the conditions for joy, passion and success.