Job Title: Contracts Coordinator

Reporting To:  Head of Legal

Location: Hybrid - Bournemouth

Job Type: Full Time 37.5 hours a week

Our Purpose

Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it.

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.

About the Job

We are looking for a Contracts Coordinator to join our Operations function. You will own the day to day administration of customer contracts throughout their lifecycle, working closely with Customer Success, Finance, Sales, Support and Legal to keep our contract and billing data accurate and our renewal pipeline moving. This is a role at the centre of how contracts actually get managed once they are signed, and it suits someone who is methodical, curious about using AI and automation to work smarter, and comfortable being the person other teams rely on to get the detail right.

The role and your responsibilities:

• Manage the day to day administration of customer contracts throughout their lifecycle, including renewals, amendments, upgrades, downgrades, terminations and offboarding

• Prepare and process contract documentation, quotations and renewal paperwork in line with agreed commercial terms

• Monitor contract expiry dates and renewal pipelines to ensure timely customer engagement and contract execution

• Maintain accurate customer, contract and pricing information within the CRM and associated business systems, and run regular audits to resolve discrepancies

• Own contract related service desks, ticket queues and shared inboxes, acting as first point of contact for contract administration queries and triaging requests to meet service levels

• Process renewal quotations and contractual changes, ensuring amendments are reflected accurately in billing systems and customer invoices

• Support Finance with contract related queries, billing validations and revenue assurance activities

• Maintain supplier portals and customer procurement platforms, and support tender and framework administration

• Use AI powered tools and automation, such as Microsoft Copilot, to streamline administrative activities, improve data quality and enhance reporting

• Maintain contract related documentation, templates, playbooks and knowledge resources, supporting colleague training where required

Requirements:

• Previous experience in contract administration, contracts coordination, commercial administration, customer operations or a similar role

• Strong organisational skills with the ability to manage multiple competing priorities

• Excellent attention to detail and high levels of accuracy

• Experience maintaining records within a CRM, contract management or ERP system

• Strong written and verbal communication skills

• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook

• Demonstrable experience using AI tools such as Microsoft Copilot or ChatGPT to improve productivity, automate routine tasks or enhance work quality

• Experience working within a SaaS, technology, healthcare or regulated environment is desirable

As an employer, we offer all the support and development our employees need to grow their skills and expertise, and we foster a culture of collaboration and contribution.

Nourish Benefits:

• 25 days basic annual leave, plus Bank Holidays

• In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays.

• Extra paid day off for your birthday

• Paid days off for volunteering opportunities

• Private Medical Insurance

• Pension

• Referral Bonus

• Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP

• Counselling and support

• Variable impact workouts.

• Wellbeing videos including prompts for healthy behaviours

• Wellbeing, care and compassion leave policies

• Cycle to Work Scheme

• Career Development opportunities and regular reviews

• Recognition and Rewards

• Social Events throughout the year

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.

The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work