• Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals

• The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party systems to ensure seamless data syncing and interoperability across the care journey.

• Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support

• Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.

• Collective Effort: We help each other out because we know that when one person wins, we all win. It’s "all hands-on deck" - everyone is in it together.

• Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.

• Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.

• Strategic Design Leadership: You’ll influence the design direction of major initiatives across multiple product areas, helping define the right problems to solve and the right level of solution for each. You’ll act as a trusted design partner to Product and Engineering, bringing clarity, challenge, and momentum to complex work.

• Cross-Product User Experience: You’ll shape experiences that work consistently across products and touchpoints, ensuring that user journeys are coherent, intuitive, and scalable. You’ll identify patterns, inconsistencies, and opportunities to improve the overall experience, not just individual screens or flows.

• User Research: You’ll partner closely with UXR to ensure research informs key decisions, and you may lead or support research activities where needed. You’ll help translate insights into practical design direction and use them to guide product strategy and prioritisation.

• Design and Prototyping: You’ll create wireframes, user flows, prototypes, and other design artefacts to communicate and validate concepts. You’ll work through discovery, definition, and iteration with Product and Engineering, ensuring solutions are feasible, valuable, and high quality.

• User Testing and Validation: You’ll help plan and interpret usability testing and other validation activities, using findings to refine designs and improve confidence in the direction. You’ll communicate insights clearly to both technical and commercial stakeholders.

• Collaboration and Communication: You’ll work closely with Product Managers, Engineers, UXR, and other designers to align on user needs, business goals, and product strategy. You’ll facilitate design discussions and workshops that build shared understanding and drive stronger decisions across squads.

• Design System Expertise: You’ll play a key role in shaping and evolving the design system, ensuring consistency, quality, and scalability across products. You’ll help establish patterns and principles that support both current needs and future growth, while championing accessibility and best practice.

• Documentation and Design Quality: You’ll document key decisions, principles, patterns, and design specifications to support continuity and clarity. You’ll help raise the standard of design quality across the team through thoughtful critique, guidance, and clear articulation of rationale.

• Experience:

o Significant experience in UX/Product Design, with evidence of operating at a Principal level or in a similar senior IC role. You’ll be confident working in collaborative, cross-functional environments, ideally in a SaaS or B2B context.

• Technical/Functional Alignment:

o Sub Disciplines: Experience spanning multiple areas such as interaction design, information architecture, research, visual design, or service design is highly desirable.

o Design Tool Fluency: Proficiency in Figma is essential; experience with additional tools is a bonus.

o Design Principles: A strong foundation in user-centred design principles, accessibility standards including WCAG, and inclusive design. Experience designing for both web and mobile applications, with a focus on cohesive user journeys.

o Research Methodologies: Strong understanding of user research methods (interviews, surveys, usability testing), with the ability to translate findings into practical design decisions.

o Product & Delivery Mindset: Comfortable working in agile environments, with the ability to balance discovery, iteration, and delivery while influencing the right level of solution for the problem.

o Systems Thinking: Ability to think beyond individual features and contribute to broader product patterns, design system evolution, and scalable ways of working.

• Sector Interest: A genuine interest in the UK social care sector and how technology can improve interoperability.

• Mindset: A pragmatic, collaborative, and warm approach to problem-solving.

• Annual Leave: 25 days basic + Public Holidays + an extra day for your Birthday.

• Service-Related Leave: 1 extra day for each completed year of service (up to 5 additional days).

• Health & Wellbeing: Private Medical Insurance (including a personal health fund), Health & Wellbeing platform with 24/7 GP access, and an Employee Assistance Programme (EAP).

• Family & Security: Enhanced Maternity Leave, Group Life Assurance, and Pension Contribution.

• Growth & Connection: Regular career reviews, Referral Bonus schemes, and social events throughout the year.